RISK MANAGEMENT

Thomas Forbes BSN, RN

BA, Saint Xavier University, Chicago, IL

BSN, Saint Xavier University, Chicago, IL

MPH, Masters Candidate, University of Illinois, Chicago, Illinois

Tom Forbes is a registered nurse with over 40 years of combined clinical, administrative and risk management experience. As a risk manager, he provides services to physicians and advance practice providers as well as professional and ancillary staff in healthcare facilities. Mr. Forbes has extensive experience dealing with unusual patient occurrences, adverse events, unexpected outcomes, hospital operations, including acting as a resource in addressing service recovery and physician disclosure strategies. He has been involved with standard of care issues, timely reporting of incidents, documentation concerns, hand-off communication, the importance of empathetic communication, patient assessment, safety concerns/standards, chain of command and early resolution of complaints/claims.

RISK MANAGEMENT

Mary Roach Mulcrone BSN, RN, MBA, CPHRM

Diploma in Nursing, St. Elizabeth Hospital School of Nursing, Youngstown, OH

BSN, University of Illinois, Chicago, IL

MBA, Loyola University, Chicago, Illinois

Certified Professional in Healthcare Risk Management (CPHRM)

American Hospital Association, Chicago, IL, 2009, 2011, 2015, 2018, 2021

Mary R. Mulcrone is a registered nurse with a 40 plus year career in healthcare. Strength in medical/legal arena with an excellent understanding of clinical aspects of healthcare operations. Demonstrated management skills enhanced by compassion and ability to build an atmosphere of honesty and transparency for the clinical staff, management, and patients. Facilitated improvements that minimize risk, improve patient safety, and enhance overall patient satisfaction. Clinical nursing experience and professional training that provide in-depth understanding of medical care treatments, procedures, and operations.