Risk Management Resources
Mary Roach Mulcrone BSN, RN, MBA, CPHRM
Diploma in Nursing, St. Elizabeth Hospital School of Nursing, Youngstown, OH
BSN, University of Illinois, Chicago, IL
MBA, Loyola University, Chicago, Illinois
Certified Professional in Healthcare Risk Management (CPHRM)
American Hospital Association, Chicago, IL, 2009, 2011, 2015, 2018, 2021
Mary R. Mulcrone is a registered nurse with a 40 plus year career in healthcare. Strength in medical/legal arena with an excellent understanding of clinical aspects of healthcare operations. Demonstrated management skills enhanced by compassion and ability to build an atmosphere of honesty and transparency for the clinical staff, management, and patients. Facilitated improvements that minimize risk, improve patient safety, and enhance overall patient satisfaction. Clinical nursing experience and professional training that provide in-depth understanding of medical care treatments, procedures, and operations.
Thomas Forbes BSN, RN
BA, Saint Xavier University, Chicago, IL
BSN, Saint Xavier University, Chicago, IL
MPH, Masters Candidate, University of Illinois, Chicago, Illinois
Tom Forbes is a registered nurse with over 40 years of combined clinical, administrative and risk management experience. As a risk manager, he provides services to physicians and advance practice providers as well as professional and ancillary staff in healthcare facilities. Mr. Forbes has extensive experience dealing with unusual patient occurrences, adverse events, unexpected outcomes, hospital operations, including acting as a resource in addressing service recovery and physician disclosure strategies. He has been involved with standard of care issues, timely reporting of incidents, documentation concerns, hand-off communication, the importance of empathetic communication, patient assessment, safety concerns/standards, chain of command and early resolution of complaints/claims.
Susan Corrado BSN, RN, CPHRM
Bachelor of Science in Nursing, Marquette University, Milwaukee, WI
Certified Professional in Healthcare Risk Management (CPHRM)
American Hospital Association, Chicago, IL 2014, 2017, 2020, 2023
Registered Nurse, State of IL
Professional Organizations & Memberships:
- American Society for Healthcare Risk Management
- Chicago Healthcare Risk Management Society
- Wisconsin Society for Healthcare Risk Management
Susan Corrado is a registered nurse with 35+ years of combined clinical, administrative, performance improvement, and risk management experience. Her experience spans from community hospitals to a leading multi-hospital academic health system. She is passionate about patient safety and quality care delivery, making it easy to do the right thing. Susan has led multiple clinical risk management integrations for new health system partners, ensuring robust safety event reporting, enhanced safety culture, and streamlined processes to manage patient complaints/grievances and potential claims. Susan leads with integrity, seeking first to understand and then solve. Her philosophy is that engagement from the frontline team to the administration is essential for identifying vulnerabilities, determining solutions, managing change/implementation, and ultimately preventing event re-occurrence.